Frequently Asked Questions
Find answers to common questions about our footwear and services
How do Carlos Santana shoes fit?
Our shoes generally run true to size. If you are between sizes, we recommend ordering the larger size for the most comfortable fit.
What materials are used in your footwear?
We use premium full-grain leathers, high-quality suedes, and durable synthetic outsoles to ensure both style and longevity.
How should I care for my leather shoes?
We recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every 3-6 months to maintain suppleness.
Do you offer wide width options?
Currently, most of our styles are available in standard 'D' widths, though select seasonal collections offer wide width alternatives.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery.
Are these shoes suitable for formal occasions?
Absolutely. Our collection features a wide range of oxfords, loafers, and Chelsea boots designed specifically for formal and business-casual settings.